Contact us

Found a discrepancy, spotted a missing measure, or have an idea for a new tool? We read every message.

Sending opens your email app with the message pre-filled. For urgent customs matters, please contact HMRC directly — we are not a government service.

Before you write

  • Data corrections — include the commodity code and, if possible, a link to the official source you believe is authoritative.
  • Classification advice — we cannot give binding classification rulings. Apply to HMRC for a BTI ruling or ask a customs agent.
  • HMRC / EU issues — for urgent duty or border matters contact HMRC or the European Commission directly.

Official help desks